Privacy Policy

Last updated: January 2026

1. Who we are

This website — memomatrix.life — is owned and operated by Casa Bergan Comercio de Tecidos e Artigos de Decoracao LTDA, a Brazilian limited liability company registered under CNPJ 31.765.904/0001-31, with registered address at R. Anselmo de Lima Filho, 360 — Barracão 14-A, Condomínio Empresarial, Cidade Industrial, Curitiba/PR, ZIP 81.290-250, Brazil. The domain memomatrix.life is a digital trade name used by our company; all commercial activity, data processing, customer service, and legal responsibility described in this Policy are handled directly by Casa Bergan Comercio de Tecidos e Artigos de Decoracao LTDA. In this document, the terms "we", "us", and "our" refer to this legal entity.

This Privacy Policy describes how we collect, use, store, and protect the personal information of visitors and customers who interact with our website, our physical store, and our customer service channels.

2. Information we collect

We may collect the following categories of information:

• Identification data: name, email address, phone number
• Contact preferences and message content when you use the contact form
• Delivery and billing address when applicable to an order
• Basic technical information such as browser type and pages visited on our site

3. How we use your information

The information we collect is used exclusively to:

• Respond to inquiries and provide the information or products requested
• Process and deliver orders placed with us
• Improve the quality of our customer service
• Comply with applicable legal and tax obligations under Brazilian law

4. Data sharing

We do not sell, rent, or trade personal data. Data may be shared only with service providers strictly necessary to fulfill an order (such as shipping carriers) and with public authorities when required by law.

5. Data storage and security

Personal data is stored on controlled systems with restricted access. Access is limited to authorized team members and used only for the purposes described here. We apply reasonable technical and organizational measures to protect the information under our care.

6. Your rights

Under Brazilian data protection law (LGPD — Federal Law No. 13.709/2018), you have the right to request access to your personal data, correction of inaccurate information, deletion when applicable, and information about with whom your data has been shared. Requests may be sent to the contact address listed below.

7. Cookies

Our website may use basic cookies to remember preferences and analyze site usage. You may configure your browser to refuse cookies at any time; some features of the site may not work as expected in that case.

8. Changes to this policy

We may update this policy from time to time. When we do, we will update the date at the top of the page. Continued use of the site after changes indicates acceptance of the revised policy.

9. Contact

Questions about this Privacy Policy or requests regarding personal data may be sent to: